BEFORE YOU FLY: COMMON QUESTIONS

AIRLINES

1.  Will my airline permit the use of the Fly Tot?

We recommend contacting your airline’s customer service to let them know that you plan to use the Fly Tot once the plane has entered a safe cruising altitude, and not during take-off or landing. If they ask for details about the Fly Tot, you can inform them: 

  • Dimensions:

  • The Fly Tot is a comfort device and meets the International Air Transport Association’s (IATA’s) strict guidelines for inflight comfort devices

  • It does not block electrical equipment or access to life vests

  • It features a pressure release valve that will automatically deflate during an emergency

  • It does not impede the passenger’s seat in front so the seat can recline as usual

We also recommend booking a window seat for your child so the Fly Tot can be used without blocking the aisle for any other passengers. If you have two children using Fly Tots, you can book a window and middle seat so they can be seated next to each other.

2.  Does the Fly Tot work with all airplane seats?

The unique design of the Fly Tot cushion features two widths, allowing it to be used on economy and premium economy seats. 

 

PRODUCT USE

WARRANTY & REPAIR

RETURNS AND REFUNDS

SHIPPING POLICY

 

3. Can the Fly Tot be deflated quickly in case of emergency? What if the life vest under the seat needs to be removed or the Fly Tot needs to be deflated quickly for other reasons?

We designed the Fly Tot with a high volume valve so that it can be easily deflated within a few seconds. All you have to do is open the valve and squeeze down on the Fly Tot to push out the air.

4. Can the Fly Tot be used in bulkhead seats?

The Fly Tot was designed for use on standard economy seats. Its dimensions were not designed for bulkhead seats. However, many of our customers have used the Fly Tot in bulkhead seats and have told us it works quite well!!

5. What is capacity of the Fly Tot?

The maximum weight for the Fly Tot is 75kg (165 pounds) and 140cm (4 feet, 7 inches). 

6. How long does it take to inflate the Fly Tot?

In under 3 minutes. Some people can inflate the entire thing at around 2 minutes.

7. How long does it take to deflate the Fly Tot?

In a matter of seconds, just make sure you pull out both valves and squeeze.

8. Estimated Shipping Times

We are able to ship throughout most of the world, but delivery time frames are estimated. We do not take responsibility for customs duties, import and other such taxes.

9. What are the dimensions of the Fly Tot?

The inflated Fly-Tot cushion is 58.5 x 36 x 46 cm and weighs 1.05 kg. The foot pump is 23 x 16 x 14 cm and weighs 0.35 kg.


10. Can the Fly Tot be used if the person in the seat in front of you reclines his/her seat?

Yes! The Fly Tot is designed to mold into the space, so if the person in front of you sits back, the Fly-Tot will squeeze down with the space. Don't worry, the Fly Tot is made of a highly durable material and will be fine in snug spots. 

11. Customs Duties and Import VAT

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These goods are typically due once the shipped goods arrive at the country of destination. Fly Tot does not take on any responsibility for these additional charges that apply.